Case management, SLA tracking, and quality review — with real-time compliance monitoring.
Every feature is designed for business process outsourcing with real-time compliance monitoring and quality assurance.
End-to-end case lifecycle tracking with assignment, escalation, and resolution analytics.
CoreReal-time SLA monitoring with breach alerts, performance dashboards, and historical trend analysis.
AnalyticsAutomated quality scoring with customizable rubrics, spot-check scheduling, and feedback loops.
CoreContinuous compliance checks with regulatory rule engines, violation alerts, and audit-ready reporting.
ComplianceMulti-step workflow design with conditional routing, parallel processing, and agent handoffs.
CoreImmutable audit logging for every BPO interaction with full compliance evidence tracking.
ComplianceEach agent is purpose-built for BPO operations, governed by the Hexagon Director with compliance enforcement.
All BPO agents operate within the DELTA zone of the Hexagon Director with mutex concurrency and 2-minute timeout enforcement.
Contact us to onboard your BPO operations or request a demo.